Cancelled or delayed flight? Car trouble during your safari? With our Hakuna Matata Package, we support you when unexpected situations arise so you can enjoy a worry-free African travel experience. While core support is included free of charge, selected services are optional and available at an additional cost.

The Hakuna Matata Package is Africa Safari Trips’ complimentary support package, included with every tailor-made holiday. It provides assistance before and during your trip, including flexible payment options, support when unexpected situations affect your journey, and help adjusting your itinerary when necessary. The exact services available depend on your destination and whether you choose a fully guided or self-drive trip. Optional services, such as travel insurance and a local SIM or eSIM, are available at an additional cost.
A holiday begins way before you step out of the plane, and we want to make sure that you know what to expect.
Before your safari, you receive a detailed travel dossier with practical information about your route, accommodations, and activities. We also arrange the vehicle and transportation services that suit your itinerary and type of trip. If your departure is more than 120 days away, you only need to pay 25% when booking. Of course, life happens, so if you need to cancel or postpone your trip, our clear and fair cancellation and refund policies explain your options. You can find them in our terms and conditions under point 5.3.
When you book your international flight with us, it becomes part of your Hakuna Matata Package.
Should it get cancelled or delayed, we have your back.

When you book your international flight through Africa Safari Trips, flight disruption support becomes part of your Hakuna Matata Package. If your flight is cancelled or significantly delayed, we help arrange a suitable alternative, necessary accommodation, and adjustments to your itinerary. We also contact the airline on your behalf and pass on any refunds.
When you’re out exploring Africa’s wonders, unexpected situations can arise. That’s when our support makes all the difference.
During your journey, emergency support is only a phone call away. If you experience vehicle trouble, we arrange assistance and, where available, a replacement or standby vehicle. Local guides accompany guests on guided trips, while self-drive travelers receive support suited to their destination and itinerary. Self-drive travelers in South Africa also receive an emergency contact number, and our team is available 24/7 to assist with unexpected situations.
We work with trusted partners who share our goal of making your holiday as worry-free as possible. Depending on your destination and type of trip, you can extend your Hakuna Matata Package with selected optional add-ons.




What’s included in your Hakuna Matata Package and what’s not varies by destination and the type of trip you chose.
View the full country-by-country overview.
With each African country being unique, the Hakuna Matata services vary as well. Find out which ones are included in your worry-free package per country and which you can add for even more peace of mind.
Experience Hakuna Matata yourself by exploring the most beautiful spots and captivating wildlife of Africa.
The perfect trip does exist
All Pearls of Uganda
All gems & Victoria Falls